Receives requests for technical assistance by performing initial diagnosis and troubleshoots end-user’s hardware and software issues in a timely manner using the available company resources.
Resolves escalated Level 1 technical issues
Assists in performing hardware, software and network installations, configurations and updates to the end-user’s computer system, server and network in compliance with company standards and procedures.
Provides support, including procedural documentation and relevant reports to I.T. Specialist in resolving technical issues.
Assists in monitoring, diagnosing, troubleshooting and maintaining servers, applications, network and peripherals.
Manages and assist in end-user’s computer hardware and peripherals deployment.
Supports the implementation of new solutions, applications and systems.
Set-up new users’ accounts, profiles and network resources.
Assists in analyzing error logs and enhancement requests.
Maintains procedures and reports that provide technical support to Top Draw.
Assists in managing datacenter storage arrays, back-up and archives.
Assists in testing and evaluating new technologies.
Resolves escalated technical issues by I.T specialists.
Escalates unresolved technical issues when necessary.
Performs other related tasks as assigned.
WORK EXPERIENCE
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering and relevant field.
0-1 year of work experience in IT related field
Basic computer software and hardware troubleshooting
